Note, this does not apply to gift cards, certifications or subscription-based purchases or services. If you have used your Microsoft account to purchase, or to redeem or access a purchase of, a current Microsoft product or service, your Microsoft account will remain active and Microsoft will not close your account due to inactivity. Please see section (4)(a)(iv)(2) of the MSA for the consequences of a closed Microsoft account.Įxceptions: The activities below are exceptions that will result in Microsoft extending your account’s active status, even if you have not otherwise signed in to your Microsoft account within a two-year period. If you don’t sign in during this time, Microsoft will consider your account to be inactive.Īny account that has been locked for more than two years will also be considered "inactive" and will be closed. Microsoft account activity policy: Under the MSA, you must use your Microsoft account to keep it “active.” Microsoft reserves the right to close all “inactive” Microsoft accounts.Įxcept as provided below, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. You may choose to close your Microsoft account at any time on the Microsoft account management website and Microsoft may close your account for other reasons as permitted under the Microsoft Services Agreement (“MSA”). This Microsoft account activity policy describes when Microsoft may close your account due to account inactivity.
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